Shipping Policy
Restricted Areas (We do not deliver to the following areas)
Tuas Area
Airline Road
Brani Terminal Avenue
Pulau Damar Laut
Pulau Sakeng Rifle Range
Airport Cargo Road
Jurong Island
Pular Busing
Pulau Sebarok
St John Island
Alps Avenus
Khusu Island
Pular Tekong
Pulau Ubin
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Fail Delivery
Delivery will be deemed as a FAILED DELIVERY under these conditions:
- Recipient is not present in the given location
- No Valid means to contact both Recipient & Buyer.
- Incorrect Address given.
- Restrictions from Building’s Management / Security.
In any situation receiver is uncontactable, we will always call you for instructions. Under Circumstances both “Buyer” and “Receiver” is uncontactable, and we can’t leave it with anyone. A Re-Delivery / Self Collection will be scheduled.
Every delivery have a grace period of 10 Minutes, our courier allow up to 10 Minutes to reach the “receiver” or wait for “receiver”.
Should there be a situation that where waiting time passed the “grace period”, courier will have to fail the delivery. A Re-Delivery / Self Collection will be scheduled.
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Re-Delivery
When there is a need to Schedule for The Re-Delivery or Self Collection Please kindly chat with us to schedule.
*Re-delivery / Self Collection Timing’s is subjected to BearloonSG’s Scheduling.
*Should there be a need for a Re-Delivery, a charge of $20 will be imposed.