Overall Product Policy:
Delivery/Collection:
We strongly recommend to only collect or get the Hot Air balloons delivered on the Actual Day of your event. Our Hot Air Balloons are designed to stay crystal clear and it will last up to a week or a few months under proper care and surroundings. keep away from sharp objects & surfaces and avoid hitting the balloon with blunt force.
Balloon & Design:
The Artwork on the balloon will be designed by our design team based on the wording and theme provided above. Digital Mock ups will only be provided if your order is made at least 3 business days before actual delivery date(. E.g For Monday’s Delivery, orders must be placed by last Wednesday to be eligible for a Digital Mockup.) All mock ups are subjected to a Maximum of 2 changes.Once design has been acknowledged,No further changes will be applicable for your design .
There will be no mock-ups provided for the personalised romper.
Shipping Policy
Restricted Areas (We do not deliver to the following areas)
Tuas Area
Airline Road
Brani Terminal Avenue
Pulau Damar Laut
Pulau Sakeng Rifle Range
Airport Cargo Road
Jurong Island
Pular Busing
Pulau Sebarok
St John Island
Alps Avenus
Khusu Island
Pular Tekong
Pulau Ubin
_______
Fail Delivery
Delivery will be deemed as a FAILED DELIVERY under these conditions:
- Recipient is not present in the given location
- No Valid means to contact both Recipient & Buyer.
- Incorrect Address given.
- Restrictions from Building’s Management / Security.
In any situation receiver is uncontactable, we will always call you for instructions. Under Circumstances both “Buyer” and “Receiver” is uncontactable, and we can’t leave it with anyone. A Re-Delivery / Self Collection will be scheduled.
Every delivery have a grace period of 10 Minutes, our courier allow up to 10 Minutes to reach the “receiver” or wait for “receiver”.
Should there be a situation that where waiting time passed the “grace period”, courier will have to fail the delivery. A Re-Delivery / Self Collection will be scheduled.
_______
Re-Delivery
When there is a need to Schedule for The Re-Delivery or Self Collection Please kindly chat with us to schedule.
*Re-delivery / Self Collection Timing’s is subjected to BearloonSG’s Scheduling.
*Should there be a need for a Re-Delivery, a charge of $20 will be imposed.
Overall Product Policy:
Delivery/Collection:
We strongly recommend to only collect or get the Hot Air balloons delivered on the Actual Day of your event. Our Hot Air Balloons are designed to stay crystal clear and it will last up to a week or a few months under proper care and surroundings. keep away from sharp objects & surfaces and avoid hitting the balloon with blunt force.
Balloon & Design:
The Artwork on the balloon will be designed by our design team based on the wording and theme provided above. Digital Mock ups will only be provided if your order is made at least 3 business days before actual delivery date(. E.g For Monday’s Delivery, orders must be placed by last Wednesday to be eligible for a Digital Mockup.) All mock ups are subjected to a Maximum of 2 changes.Once design has been acknowledged,No further changes will be applicable for your design .
There will be no mock-ups provided for the personalised romper.